Help Desk - Prime Commerce

Support channel and consult for all online seller

During your journey with Prime, let us know if you have any considerations!

General instructions

Prime Web

Creating professional business website platform

Prime POS

Sales management platform

Prime CRM

Multi-channel customer care platform

Prime KOL

Influencer connecting platform

Prime Dashboard

Integrated platform for data management

Prime Distribution

Multi-channel sales management platform

FAQs

Customer Support

Sellers who need support to set up their stores on e-commerce platforms such as Lazada, Shopee, Tiki, Sendo, … please contact our Support Team via hotline 028 665 42 688 for more information

You want to have long term package of Prime’s products and services with optimized costs, please contact our Support Team via hotline 028 665 42 688 for more informations

In case you forgot your login password, please contact our Support Team via hotline 028 665 42 688 for help.

If you are new to Prime’s technology products, please watch video for detailed instructions at LINK. In case of having any difficulties during using, please contact our Support Team via hotline 028 665 42 688 for better experience.

In case you want to extend your experience after 14 days free trial, please contact our Support Team via hotline 028 665 42 688 for help..

To sign up for Prime’s trial package, please click on the LINK or contact our Support Team via hotline 028 665 42 688 for more instructions.

In order to response all demands of customers, Prime also receive cash payment at 84P Nguyen Dinh Chieu, Da Kao Ward, District 1, Ho Chi Minh City.

There are 3 ways for you to learn more about Prime’s products and services:

1. Website: primecommerce.asia, click on each product page, find out tools and features.

2. Sign up for consultant at LINK

3. Contact Support Team via hotline 028 665 42 688 for instructions

Currently, the cost of using Combo all Prime’s products is 69$/month and 38$/month/ product/ for individual use cases.

Payment Support

Payments when using Prime’s products and services:

1.Bank Transfer

CONG TY TNHH PRIME COMMERCE VIET NAM Account number: 101 3838 770

Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)

Ho Chi Minh city Branch

Mac Dinh Chi transaction office

2.Cash

Address: 84P Nguyen Dinh Chieu Street, Da Kao Ward, District 01, Ho Chi Minh City.

Technical Support

After doing payment successfully, Prime will have your information and send it to Support Team to create an account. You will receive an email from Prime about your login information and instructions for detailed usage.

Prime is very pleased to receive suggestions from users to improve and develop new features in order that we can serve the growing needs of customers. Please send your suggestions at LINK and we will respond you as soon as possible. Thank you so much for your contributions.

There are 3 ways for you to learn more about Prime’s products and services:

1. Website: primecommerce.asia, click on each product page, find out tools and features.

2. Sign up for consultant at LINK

3. Contact Support Team via hotline 028 665 42 688 for instructions

User Guide Video

Need support now?

Send us questions to receive FREE user guide and answer to all your needs!

PRIME COMMERCE VIETNAM COMPANY LIMITED

Number of Enterprise Registration Certificate:
0315 178 371

Date of issue: July 23rd, 2018

Place of issue: Department of Planning and Investment of Ho Chi Minh city

ADDRESS

Singapore:
­◊ 10 Anson Road, #14-016  Plaza, Singapore
 

Vietnam:
◊ 84P Nguyen Dinh Chieu St, DaKao Ward, District 1, Ho Chi Minh City

Malaysia: Prime Commerce Sdn. Bhd.
◊ Business Suite 19A-24-3, Level 24, UOA Centre, No 19, Jalan Pinang 50450 Kuala Lumpur.

CONTACT

Phone number:

028 665 42 688

E-mail: contact@primecommerce.asia

Copyright © 2020 by Prime Commerce Vietnam