Prime CRM

Multi-channel Customer Care Platform

  • Customer Care solutions using 4.0 technology
  • Managing all interactions, sales and consult online
Prime CRM - Phần mềm chăm sóc khách hàng

Why choose Prime CRM for your Customer Caring?

Prime CRM helps managers take better care of their customers meanwhile
ensure to meet all the needs of consumers before, during and after each purchase


No more missing conversations with your customers when using Prime system.
Communicating with customers and consulting them follow the brand’s instructions

Categorizing and Tagging

Categorizing every conversation by topics: Price, Usage, Warranty...
Tagging interactions with accordingly conversation


Tracking customer’s interactions to understand consumer tastes and behaviors.
Managers use this information to optimize their plan of communication.

Tracking Conversation History

All conversations and interactions of customers will be saved in the system for easy management and research.

Analyzing and Reporting

Tracking conversations to analyze for upcoming Marketing strategy through monthly reports.


A team is responsible for managing all the conversations professionally.

Prime CRM makes it easier for sellers to measure conversations on social media

Huge amount of messages is dealt thoroughly

  • Avoid missing messages from customers
  • Gather all of the conversations into one system for easier management
  • Promptly respond each customer
  • Tracking customer conversation history on social media
  • Manage brand’s top fan

Managing conversations and customer resources

  • Tracking interactions on each post
  • Helping agencies/entrepreneurs identify and optimize their media contents
  • Organizing and tagging all emoticons into huge amounts of conversations by the system
  • Optimize managing response protocol in order to increase interaction between brand and their fans

Give a strike in your business growth from today

Easy try our Ecosystem in 14 days totally FREE
Good opportunity to experience the effectiveness of Prime Ecosystem, all the products includes:

Trial Package

In 14 days

No fee charged 

Experience all features

Prime support SMEs in Covid season


Discount 40%, $41/month

by use promo code “Covid2020”

Promotion valid until Dec, 2020.

PRIME TEAM always by your side during the whole journey

Don’t worry! Our team is getting ready to support you with all the problems about technical and services.

Help Desk

Instruction page


Frequently Asked Questions


Find out Features


Support staff

Free trial for 14 days


Number of Enterprise Registration Certificate:
0315 178 371

Date of issue: July 23rd, 2018

Place of issue: Department of Planning and Investment of Ho Chi Minh city


­◊ 10 Anson Road, #14-016  Plaza, Singapore

◊ 84P Nguyen Dinh Chieu St, DaKao Ward, District 1, Ho Chi Minh City

Malaysia: Prime Commerce Sdn. Bhd.
◊ Business Suite 19A-24-3, Level 24, UOA Centre, No 19, Jalan Pinang 50450 Kuala Lumpur.


Phone number:

028 665 42 688


Copyright © 2020 by Prime Commerce Vietnam